Bookings and Cancellations

All boxes, canapés, and shakes can be purchased on our website. Orders placed through our website can be amended or cancelled up until 7 days before the booked delivery day. Once this date has passed the person who made the order will be liable for the full cost of the order regardless of whether the order is changed or cancelled.
For customised packages including weddings, once details have been confirmed an invoice will be sent and we will request a non-refundable 20% deposit. Following this, we require that the event be paid in full 14 days prior to the event. We will also re-confirm the details of the event at this time, if changes to the number of guests or requirements are needed, we will happily readjust the invoice and resend it.

Payment

Unless otherwise stated, all prices and invoices will include the Goods and Services Tax (GST).

Overdue Invoices

We will not cater for the event until we have been paid in full. Although, if there is an exception to the above booking rules, we will send fortnightly reminds until an invoice has been paid. If it is still not paid, we will not provide any further services until the previous invoice has been paid.

Social Enterprise Impact Fund

For every retail item sold on our website, catering box, 5 canapés purchased, and meal at public events purchased, we donate $1 to our impact fund to go towards improving access to trans* medical care and to support other trans* or queer* ventures.
Please note this excludes retail products sold on consignment, sides and drink purchases.

Ingredients and Dietary Requirements

Due the seasonal nature of food, if we are unable to source an ingredient that is listed on the menu, we we will replace it with a substitute that still meets dietary requirements, and inform you if necessary within a reasonable timeframe.
While we work to meet all dietary requirements, we operate in a space where a wide variety of ingredients are prepared and food may contain traces of common allergens (e.g. milk, soy, wheat, eggs, peanuts, tree nuts, fish, shellfish, sesame, gluten). Therefore we advise guests with a severe allergies to inform us directly, so we can make suitable arrangements.

Bar Service

Alcohol is only available at events with a hired bartender, see staffing below.
You can either pre-purchase drinks or we provide bar service:
- Full bar service on consumption - min spend $12 pp.
- Non-alcoholic bar service - min spend $8 pp.

Liquor Licence and Responsible Service of Alcohol

If you would like us to serve alcohol at your event, we will need confirmation at least 3 weeks prior to the event.
Our caterers liquor licence and permits only authorises us to sell liquor while at catering events. The liquor must be served in open containers and can only be served when the main activity at the event is serving food for eating on site.
Everyone serving alcohol at Queer Food has a Responsible Service of Alcohol Certificate. In compliance with responsible service, it is illegal to serve alcoholic beverages to any person who is intoxicated or who may attempt to drive a vehicle. It is also illegal to serve a beverage to any person less than eighteen years of age. Queer Food reserves the right to refuse service to any person and/or request their departure from the premises.

Delivery Fee

Packaging

We aim to source the most ethical packaging available. All our packaging is either home compostable, industry compostable, recyclable, or reusable.
However, if you would like to provide us with your own containers we will always be happy to fill them. When providing containers you need to make sure they are clean, big enough to hold the food you have ordered and they need to be dropped off one week prior to your order fulfilment date.
At staffed events, when possible we will work with the client to ensure food is served on reusable platters.
To see our other sustainability initiatives, click here.

Staffing

If your event requires chefs, serving or bar staff, we charge a flat rate of $40 per hour for each staff member. To hire staff for your event, please contact us at hello@queerfood.com.au with an order number, after completing your order on the website. Once we have received your email we will talk about what staff you may require and we will send you a seperate invoice. This will need to be paid 7 days before your event. If the organised hours change on the day and staff are required to work more or less hours, we will adjust this following the event and either send you an invoice or refund back the difference.
Staff for customised packages will be discussed following an inquiry.

Hiring Equipment

Fees to hire platters, crockery, cutlery, glassware or other equipment will be determined when you contact us to book a staffed event or inquired about a customised package.

Safer Space

Queer Food is passionate about creating safer spaces, that acknowledges that there are things we can always do to make a space safer. For us, a safer space is a place where people feel comfortable being themselves. Discrimination will never be tolerated at Queer Food, and the team will always do their best to take action if anyone feels threatened, intimidated or harassed.

Covid-19

Queer Food complies with the ACT Government Covid smart safety plan guidance for businesses.
This includes:
- Meeting all our obligations under the WHS obligations under the Work Health and Safety Act (2011).
- Encouraging staff to stay up to date with covid vaccinations.
- Encouraging staff who are unwell to stay at home, even if they return a negative test for COVID-19.
- Undertaking a risk assessment to manage employees who have tested positive for COVID-19, that considers work health and safety obligations and public health advice.
- Encouraging the use of masks and distancing of 1.5 metres in areas of our business where people gather, when applicable.
- Providing alcohol-based hand sanitiser and hand soup at all events.
- Undertaking regular cleaning and disinfecting.

Damages

The client is liable for any loss or damage sustained by the client or by any person, firm or corporation supplying the client during an event. The client is responsible for the cost of making good any damage or loss caused to any venue, building infrastructure, furniture, equipment, glassware, crockery or cutlery used during the event. We will send an invoice to cover the cost of damage to our property made by either the client or another person attending the event.

Indemnity

The client uses and occupies any venue booked at their own risk. The client hereby indemnifies Queer Food and agrees to keep Queer Food indemnified against all actions, suits, proceedings, claims and demands, costs and expenses whatsoever which may be taken or made against Queer Food and/or incurred arising out of injury or damage to any person or property from or during the use of any venue.